LingerieDress site has real-time inventory, which means that you can see the availability of any color/size combination on each product's web page. Back ordered items are also shown in the order confirmation email.
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There is no additional cost to ship backorders. There is only one shipping charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost.
Backordered items are shipped as they become available via United States Postal Service (USPS). Backordered items will be grouped and shipped together when appropriate. You will be notified via email if one or more items are going to be delayed beyond the original target date.
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We accept Visa, MasterCard, American Express and Discover online. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security please do not send cash.
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Is it safe to use my credit card?
Yes, shopping at LingerieDress and Bare Necessities
is safe. Our secure server software encrypts information,
ensuring that Internet transactions stay private and protected.
We use Secure
Sockets Layer (SSL) technology, considered the gold standard in Internet
encryption technology, to protect the security of your credit card information
as it is transmitted to us.
Under the Fair Credit Billing Act, your bank or
credit card company cannot hold you liable for more
than $50 of unauthorized or fraudulent charges on a credit card. Your liability
for unauthorized use of a debit card may be higher, but most debit card issuers
voluntarily apply the $50 limit to their cards, as well. If your bank does hold
you liable for any amount up to $50, LingerieDress and Bare Necessities will cover the liability
imposed on you, up to $50. LingerieDress and Bare Necessities will cover this amount only if the unauthorized use of your
credit card occurred at LingerieDress and Bare Necessities, as determined by your credit card
company, and through no fault of your own. You must notify your card provider, in
accordance with the agreement you have with the company, if unauthorized use of
your credit or debit card does occur.
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We take great pride in our packaging each order is carefully wrapped in delicate blue tissue and placed inside an unmarked shipping box. At this time we do not offer gift wrapping services although we do offer gift invoices. LingerieDress gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
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Yes! During the checkout process you will have an opportunity to choose to have a gift invoice enclosed with your order. LingerieDress gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
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Where can I enter a coupon or promotional code?
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the Payment page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only once coupon code may be used per order.
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A Shopper ID is a unique ID that identifies what is in your shopping cart. In the event that you are experiencing technical difficulties, or do not wish to continue on your own, you may contact customer service to complete your transaction. By providing our customer service representatives with this Shopper ID, we can make this experience speedier and more convenient for you.
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How do I change my membership information?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the my account page.
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How much do you charge for shipping?
We offer several shipping methods for our customers:
- Standard Shipping ($5.00) - in-stock items are expected to arrive within 4-7 business days
- USPS Priority Mail (starts at $6.00)* - in-stock items are expected to arrive within 3-5 business days
- UPS 3 Day Select (starts at $9.00)* - in-stock items are expected to arrive in 3 business days
- UPS Next Day Air (starts at $22.00)* - in-stock items are expected to arrive in 1 business day
Standard Shipping is a flat rate $5 for orders for U.S. customers. We will choose the most efficient shipping carrier for your order. The carriers we use include but are not limited to United Parcel Service (UPS) and the U.S. Postal Service (USPS). Shipping fees are not refundable.
To estimate your delivery date of in-stock items, please add one business day to the above delivery times. For example, if you order an in-stock item by noon Monday-Friday and choose UPS 3 Day Select, you will receive your item in 4 business days. Please note UPS does not deliver on weekends.
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Once your order is shipped, you will be sent an email confirmation. If you shipped via UPS, your email will contain a tracking number you may use to track your order. You can then track your order from the members only page or use the UPS Internet tracking site.
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When will my order be shipped?
LingerieDress and Bare Necessities usually ship in stock items in one to two business days, excluding holidays.
It is important to remember these dates and times are in effect for in stock items only. Dont forget it is never too late to send an electronic gift certificate.
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Does LingerieDress accept international orders?
Currently we only accept orders that ship to the United States, Canada, Puerto Rico, US Virgin Islands, APOs and FPOs.
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What is LingerieDress' return policy?
Our 100% guarantee ensures that every item you purchase at LingerieDress and Bare Necessities meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 60 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Returns for refund after 60 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable.
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You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.
SHIP TO:
Lingerie Dress and
Bare Necessities
Returns Center
179-181 Meeker Avenue
Newark, NJ 07114-1329
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For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
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We are committed to protecting your privacy. We use the information we collect on the site to make shopping at LingerieDress.com possible and to enhance your overall shopping experience.
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What are cookies? Does LingerieDress use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. LingerieDress uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. LingerieDress uses persistent cookies to identify members after their first visit.
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Does LingerieDress have a catalog?
In order to keep prices low and offer a large selection of the latest styles, we have chosen to not print a catalog at this time. We currently show all of our products on the Internet at LingerieDress.com.
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